Returning Products From Your Online Order
To return item(s) purchased only on the mastercutleryretail.com website, please follow the instructions on the Packing List included with your order. If you have any questions, complete the Product Return Form in our Help Center. We will respond to your completed request form within three (3) business days. Please note our Consumer Care department is closed on Saturdays, Sundays, and holidays.
If you wish to return your non-mastercutleryretail.com order, please follow the retail partners procedure for returning an item. We are unable to accept these returns.
Our goal at mastercutleryretail.com is to ensure your entire purchasing process is enjoyable and stress-free.
21 Calendar Days Return Policy
If you are not completely satisfied with an item, you may return it within 21 calendar days of purchase receipt.* The item must be in its original condition and include all parts, accessories and packaging. Complete the Product Return Form in our Help Center to obtain shipping instructions and a Return Authorization Number (RA#) for ALL merchandise. You must include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip. Please tell us why you are returning our product so that we can continue to improve our products and services.
Return shipping costs are non-refundable, unless the item is being returned as a result of our error (e.g. damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept Cash On Delivery (COD). Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.
When requesting a refund, your original payment method (e.g. credit card) will be credited for the merchandise and tax (if any) only once your return is processed. No credit will be given for the shipping and/or handling fees. When exchanging an item, you will see a credit to your original payment method for the returned item and a charge for the new item, plus shipping (if appropriate), handling, and applicable taxes, if any.
Missing, Damaged, Defective, or Incorrect Item Sent
If an item is missing, damaged, defective, or incorrect, you must contact us via our General Contact Form within 21 calendar days of the purchase receipt so that our customer care specialists can explain what steps need to be taken. No returns for damaged or defective merchandise can be accepted after 21 calendar days.
Open Box and Clearance Items
All open box and clearance items are considered final sale, and cannot be returned or exchanged unless they arrive damaged.
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